FAQ
FAQ
1. IS SWEETDATESPRINTS ONLY FOR WEDDINGS?
No, we are happy to do customization to any sort of stationery, for various events and purposes i.e. birthday, bridal shower, or corporate logos and name cards
2. HOW DO WE GET STARTED?
If you have general questions or would like to request quotes from us, you can contact us through our Contact Form in this site
If you have already chosen a design from our Collection and wish to see a customized proof, we are happy to make one for you. Please get started to fill out this Order Form (You will not have to pay anything by filling out this order form and get a proof made- the form is just to provide us with information needed to make a proof for you). Afterward, we'll email a proposal tailored to your needs. We can do up to 2 rounds of proof free-of-charg prior to payment
3. IS THERE AN ORDER MINIMUM?
We do not really have a minimum order policy. We would try our best to accommodate your need
4. CAN I PURCHASE DIGITAL FILES?
Yes! Sweet Dates Prints do sell printable versions of our designs for digital printing only. Please fill out our Order Form with your request
5. WHAT IS THE PROCESS FOR DESIGNS FROM THE COLLECTION?
To get started, please fill out our Order Form in which we would kindly ask you for the selected design, quantity of each types of invites, the wording etc. After that, we will email you digital proofs and revisions. Once the final proof is approved, full payment of the order would be required before we commence production.
6. WHAT IS THE PROCESS FOR CUSTOM INVITATIONS?
For those interested in a unique design created just for you, we are happy to work alongside with you to come out with a best design upon you envisions. We will ask for all kinds of details about your event i.e. your wedding colour theme, whether your event is modern rustic or elegant southern, your bridesmaids dresses, table arrangement, inspiration images, budget and more. Once we have all the details and we agree on the quotes of the services and products, we will start work on proofs. We can provide up to 2 rounds of proof prior to payment. Typically, we will make 3 different invitation designs. Once the designs are approved and customers wish to proceed further, payment for the designing services is kindly requested. Then we will work on refining the proof and carry the design over to reply card, detail card, etc. Once the final proof is approved for the entire invite, a full payment of manufacturing and shipping would kindly be requested before we commence production.
Please inquire early, and allow an extra 2 weeks for design time.
7. WHEN SHOULD I PLACE MY ORDER?
How long your project will take depends on your project! Rush jobs can sometimes be accommodated, but please inquire first. In general, and without a rush service, printing takes 2 weeks after you approve your proofs. How long the design/editing phase takes depends, but it can be anywhere from a couple days to 2-4 weeks depending on how quickly you get back to us with edits, and whether your project is semi-custom (Collection) or fully custom. We usually respond to edits within 1-2 business days.
For fully custom, from-scratch orders, please allow at least 2 weeks for design time. Shop items can be accommodated on a shorter time frame (1-4 weeks), so feel free to ask. We can be more specific once we know more about your project.
For a basic list of what to order when, check out the stationery planning page.
8. WHAT PRINTING METHODS DO YOU OFFER? WHAT DO THEY MEAN?
Available printing methods are print-at-home, flat printing, embossing, and foil stamping.
Flat Printing, or else called digital printing or offset digital printing- we use double thick cotton papers i.e. 180-220 lbs card stocks. You are not limited in the number of colors used (and you don’t pay per color). With flat printing we can do things like print guest addresses on envelopes and print watercolor illustrations in all their multi-colored glory.
Embossing uses printing plates which are pressed into the paper, creating beautiful, textured invitations, with indentations where the design/text are printed. This handmade process lends itself to elegant but profound artworks and patterns on the papers.
Think metallics! Foil stamping is a similar process to embossing, but it allows for the use of metallics on your invitations. The colours are available in gold, copper, and rose gold.
Speaking of combining print methods, yes please do. We work with lots of couples who decide to have, say, shiny gold invitations with a blush pink RSVP card and flat printed envelopes. Go for it!
Some of Each?
we work with many couples who decide to have, say, gold foil invitations with an embossed blush pink reply card and flat printed envelopes. Go for it! Our Silky White Cotton and Cream Cotton papers are available with all printing methods, so your papers will match. However, matching ink colors across printing methods is tricky, so we recommend choosing complementing shades but not identical inks.
For custom projects, please get in touch
9. WHAT PAPERS DO YOU USE?
Our standard paper is a beautiful Signature Double Thick Matte in Natural White and Cream. Cardstocks for standard type are in the range of 450-600 gsm or 170-185 lbs, with some variations in colours and shades
Read more about our Paper Types and Upgrading Options to ensure you know of all the options availables!
10. CAN I SEE SAMPLE? CAN SAMPLE BE CUSTOMIZED?
Yes! Samples are available to order.
Sample Packs contain 3 wedding invitations (one flat print, one embossing, one foil stamp), one reply card, one detail card, one envelope with liner, as well as samples of our 3 standard papers (including double-thick). Double thick white paper, Kraft Paper, Pearl Paper, Shimmer Black Paper, White Matte Paper
If you're trying to decide between printing methods, or just like to touch a thing before you buy it, a Sample Pack is for you.
Sorry, samples cannot be customized with your wedding information or colours. If you wish to see a sample of any particular design, please let us know. If we happen to have those particular designs in our inventory, we are happy to ship to you.
11. CAN I PUT DOWN A DEPOSIT INSTEAD OF PAYING IN FULL UP FRONT ?
Sorry. Our policy is full payment before production. Thanks a lot for your understanding
12. CAN YOU HELP WITH WORDINGS & INVITATION ETIQUETTE?
We'd be happy to! Feel free to ask us questions, and check out the Wording, Etiquette, and Envelope Addressing pages.
13. ARE THERE MENUS (ECT) TO MATCH MY DESIGN?
Oh yes. Although items like menus, programs, accommodation cards, etc. may not be pictured with each suite, we're happy to create them for you to match the invitations on the site at no extra charge. The same goes for any other items, like seating charts, that you may not see in the shop.
14. CAN I CHANGE COLORS, FONTS, ETC?
Yes! Because of the many color, font, envelope liner, envelope, and paper options, it's rare that two invitation sets coming out of our studio look alike! Feel free to customize as per you desire
15. WHAT TYPES OF PAYMENT DO YOU ACCEPT?
We are currently accepting 2 payment methods: Paypal and MasterCard. If these two aforementioned methods do not work for you, please inform us and we will try to find other alternatives.
16. HOW MUCH WILL SHIPPING COST?
Because shipping prices vary depending on the weight of your order and your location, we cannot estimate exact shipping prices. For wedding invitations, we charge a flat-rate of $50. However, if your order includes heavy items such as frames, backdrops, wedding sign in wood, the shipping cost will be a bit more. We will advise you with the cost in those special case.
The carriers we use will be one of these- UPS, FedEx, or DHL. They will surely arrive within 2-5 business days, depending on your location. Please let us know if you have other preferences and we will accommodate if we can. Expedited shipping is always available!
18. DO I HAVE TO PAY SALES TAX?
No, you will not have to pay any sales tax when shopping with us
19. DO YOU OFFER REFUNDS OR EXCHANGES?
Because your order is customized for you and your event, all orders are final. We recommend purchasing samples to get an idea for what your final product will look like. Refunds will not be granted for colour differences between online proofs and the printed product, or grammatical/spelling errors.
20. DO YOU OFFER TOLLING?
Absolutely yes. If you are an independent designer and you want to have your designs printed and shipped to customers, we are happy to print the products for you, do quality check, and ship the best final products to your customers worldwide. Please Contact Us for our quotes. We work our best to offer the most competitive rates for you
notes on hand writing guess addressing
Ordering more envelops- If you are hand writing the envelops, it’s recommended to order more than you may need. Envelops are available in quantities of 5 only and the extra ones are not complimentary